Common questions:
FAQ: Tracking says "Shipping Label Created, USPS Awaiting Item"
Answer: Sometimes this status is shown for 1-2 business days after USPS picks up your package from our warehouse. This is normal and your order is on its way. Your tracking information will update when the item reaches the next USPS location.
FAQ: When will my tracking information be updated?
Answer: It may take 1-2 business days after your order for the correct tracking information to be displayed (Monday to Friday, excluding federal holidays).
Our average shipping times are:
For more answers, see our full FAQ or look up your order below.
Who should I contact about order tracking and delivery?
After your order leaves our facility, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly:
Where do I find my estimated delivery date?
You’ll see an estimated order delivery date during checkout, on your order status page, and when you track your order. Because this date is an estimate, your order could be delivered shortly before or shortly after this date.
Why hasn’t my tracking information updated?
Don’t worry if your tracking information doesn’t immediately populate—the carrier sometimes takes up to 48 hours to activate the tracking information. Please check back, the tracking information should update soon.
For international orders, USPS does not always update a package's tracking information until the package reaches its final destination. We recommend entering your tracking number into this website to access real-time updates: https://parcelsapp.com/
Why is my order delayed?
We do our absolute best to deliver your order on time, but enhanced safety practices and high order volume sometimes slow us down. After an order ships, your package could be delayed by delivery issues like severe weather, an incomplete delivery address, or regional service delays.
Why was only part of my order delivered?
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
What should I do if my order is marked as delivered but I didn’t receive it?
For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.
